More 5-star reviews — and a protected rating

Five-star guests go public.
Everyone else comes straight to you.

TapRate puts a tap-to-rate pad on your counter. One tap sends happy customers straight to Google — so you collect far more 5-star reviews — while unhappy guests reach you privately, before they ever touch your public rating.

Request your pads Watch it work

No payment now · pads ship pre-coded with your survey

0Pads in the field

0Avg. venue rating

0To leave a review

The TapRate tap-to-rate pad — a square review tile with a five-star Google review prompt and a contactless tap icon.

The flow

One pad. One question. Two outcomes.

The same logic on every pad — funnel happy guests to Google so your review count climbs, and route unhappy ones privately so your rating stays protected.

01 · TAP

Guest taps the pad

Works with any phone — no app to download, no scanning, no logins. Tap and the survey just opens.

02 · RATE

One question, five stars

“How was your visit?” — that’s the whole survey. Most people answer in under five seconds.

03A · PUBLIC

4–5 stars → Google

Happy guests land on your Google review page with the rating ready. Most just tap to post.

03B · PRIVATE

1–3 stars → your inbox

A private form asks what went wrong and goes only to you — never to your public listing.

4–5★ — public Google review 1–3★ — private feedback, owner only

Watch it work

See both sides of the tap

The same pad, the same cafe table — but two very different paths depending on how the rating lands. Both play below.

Demo · 5★ journey → Google review

How many stars would you rate our services?

Taking you to Google…

Posted publicly

Live on Google

The Brew Bar

Review published · public

Your rating lifts the public score everyone sees.

5 stars → redirected to your Google review page, pre-filled.

Demo · 1★ journey → Private inbox

How many stars would you rate our services?

Just a moment…

First Name

Last Name

How can we improve our services?

1 star → caught privately and routed to you, not the public page.

What you get

The pad does the tapping. The software does the routing.

Two parts that work together — and you never touch a line of setup. Tell us how many pads you need and we handle the rest.

Hardware · TapRate Pad

The tap-to-rate pad

$25per pad

Order as many as your space needs — counter, tables, reception, pickup shelf.

Durable 90×90mm pad with strong adhesive backing for indoor or outdoor use
Works with any phone — your guests never download a thing
Arrives pre-coded with your survey already embedded — peel, place, done

// Discounts apply on larger orders — we’ll confirm pricing in your quote

Software · TapRate Dashboard

The routing engine

$99per month

The brains behind every pad — the part that quietly protects your rating.

Smart routing — 4–5★ to Google, 1–3★ to a private form only you see
Private inbox for every piece of feedback, with contact details when left
Live dashboard — tap volume, rating trends and feedback themes over time
Reprogram any pad remotely if you move, rebrand or change your review link

// Month-to-month — cancel anytime. Your pads stay yours.

Already subscribed? Manage your subscription

No checkout, no cart. Tell us how many pads you need — our Brisbane team gets in touch, codes your survey into each pad, and ships them ready to place.

From the network

Brisbane venues already running TapRate

Real-world results from local businesses using the pads every day.

“Our Google rating went from 4.3 to 4.8 in about two months. The pad sits right by the till and most people tap before they’ve even put their card away.”

4.9 on Google · 480+ reviews

The Brew Bar

Owner

Fortitude Valley

“We used to dread checking the listing on a Monday. Now any complaint emails me directly, so I can call the patient back the same day — before it ever goes public.”

4.8 on Google · 260+ reviews

Westside Dental

Practice Manager

Toowong

“Setup took less time than making the courier a coffee. Three pads — counter, tables and the pickup shelf — and we were live by lunch.”

4.9 on Google · 190+ reviews

Olive & Co.

Manager

Paddington

“The private form is the real value for us. We found out a courtesy car wasn’t being offered consistently — something we’d never have heard otherwise.”

4.7 on Google · 140+ reviews

Riverline Mechanical

Workshop Owner

Newstead

“Clients tap on the way out and it’s done before they reach the door. Our review count nearly tripled over a term without anyone on the team asking.”

4.8 on Google · 210+ reviews

Stitched & Sewn

Owner

West End

“The dashboard breaks ratings down by which pad triggered them, so we know the New Farm pop-up is consistently beating the South Bank stall.”

5.0 on Google · 95+ reviews

Saltwater Coffee Co.

Operations Lead

New Farm

Request your pads

Tell us how many pads you need.

No checkout, no commitment. Send your details and our Brisbane team takes it from there.

1You tell us your venue and how many pads you want.
2We get in touch to confirm details and code your survey into each pad.
3Your pads arrive ready to place — peel, stick, start collecting reviews.

Request received

Thanks! Our Brisbane team will be in touch within one business day to confirm your pads and code your survey.

Questions

Before you ask for a quote

Q.Do my customers need an app?

No. Tapping the pad opens your survey straight in the phone’s browser — no app, no account, nothing to install on either side.

Q.How do the pads arrive?

Pre-coded and ready to place. We embed your survey and routing into every pad before it ships, so you simply peel the backing and stick it where guests will see it.

Q.How many pads should I order?

Most single-location venues run two to four — one at the counter, one or two on tables, sometimes one at the door or pickup shelf. Tell us your setup and we’ll suggest a number in your quote.

Q.Is leaving bad reviews off Google allowed?

TapRate never blocks anyone from posting. Guests can always go to Google directly. What the pad does is give unhappy customers an easy private channel to reach you first — so you can fix the issue rather than leave it unanswered in public.

Q.What if I move or rebrand?

Pads are reprogrammed remotely from your dashboard. Update the linked Google profile, business name or branding any time — no need to replace the hardware.

Q.Is there a contract?

The software is month-to-month and you can cancel anytime. The pads are a one-time purchase and stay yours regardless of your subscription.

Five-star guests go public.Everyone else comes straight to you.